Refund policy
Because each item is made to order especially for you, we do not accept general returns or exchanges for change of mind, incorrect sizing, or personal preference.
We encourage customers to carefully review sizing guides and product details before placing an order.
Damages, defects, or incorrect items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us within 14 days of delivery at accounting@theadriastudio.com with your order number and clear photos of the issue.
If the problem is confirmed, we will gladly arrange a replacement or refund to you.
Items sent back without prior approval will not be accepted.
Non-returnable items
Because all products are custom made, we cannot accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Personal preference
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Sale items or gift cards
Process
- Email accounting@theadriastudio.com with order #, issue description, and photos within 14 days.
- We’ll review and coordinate with Printful (2-3 business days).
- If approved:
- Printful issues us credit/replacement (defects only).
- Return item to Printful (we will provide you with the Shipping details).
- Refund issued to original payment method (minus shipping) within 5 days of receipt/inspection.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, we recommend placing a new order.
Refunds
If a refund is approved due to a confirmed defect or fulfillment error, it will be issued to your original payment method within approximately 10 business days. Processing times may vary depending on your bank or card provider.
If you have questions about your order, please contact us anytime at accounting@theadriastudio.com — we’re happy to help.